DouroAzul - Sociedade Marítimo-Turística

Reliable, secure communication platform for staff and guests in the cruises (sea and river) in Portugal for Pluris Investment / Douro Azul.

国家: 葡萄牙
火狐体育手机: 酒店服务
解决方案: 云通信, 统一通信

Pluris Investments is a Portuguese holding company with several businesses related to tourism in the areas of hospitality and luxury sea and river cruises.

If I would have to qualify Alcatel-Lucent Enterprise solutions with a few words I would say: reliable, stable and flexible.

Bruno Ribeiro, Marketing Communications Director, Pluris Investments

挑战

Pluris was investigating technologies suited for communications in their hotels and on their cruises. They were looking for a solution that would provide an excellent customer experience.

The client was a pioneer in the construction of river and sea cruise ships in Portugal and was looking for not just a communications supplier, but for a partner who could design and implement solutions tailored to the needs of each ship.

行动

Faced with these challenges, Alcatel-Lucent Enterprise together with its Partner GAP, studied the differences in communication requirements for sea and river cruises before designing the solutions.

The solution requirement differs, as the communications specifications for seagoing ships are different from river ships.

结果

Technical benefits

Stable connectivity and networks for hotels and ships deliver reliable communications
Data solution is easy to add to the voice solution

Financial benefits

Scalable for growth and investment
Reduces operational costs and maintenance

User experience benefits

Comprehensive quality and safety communications experience
Guests benefit from a superior communications experience

产品 & 解决方案

Products

Solutions

In addition to voice solutions, GAP and ALE are studying a Wi-Fi 6 data solution based on fibre, to provide customers with a superior communications service. This solution is already in use.